On Thursday, June 25, we will not be available by phone or in person.

Telephone consultation hours:

Mon & Fri 11:00 a.m.–1:30 p.m.

Wed & Thu 13:30–15:30

030 2000 44 960
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Don't face conflicts alone!

Do you live in a residential group, foster family, or integration facility and have questions or problems? We can help you!
We are your Berlin ombudsman for youth welfare.

Contact us
Five children standing in a circle outdoors, clasping their hands together in the center, with trees and a blue sky in the background—this symbolizes the teamwork and support offered by the free, confidential youth counseling service in Berlin.
A solid orange shape with a rounded top and right side and a more angular, beveled lower left edge evokes the welcoming spirit of the free, confidential youth counseling service in Berlin, depicted against a light-colored background.
A green circle with three faces—one sad and two happy—above an open book with a question mark and an exclamation point. The text below reads "ALPHA SEAL."
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We can help you free of charge, confidentially, independently, and only as much as you want!

A bright yellow, four-pointed star on a light gray background symbolizes hope and guidance.

About Us

What is PRIO?

Illustration of a woman wearing glasses, sitting on a chair and writing on a clipboard, looking at an empty chair in a brightly lit room.

We listen to you

Whether you prefer to talk or write.

An adult and a child are sitting at a table, putting the pieces of a puzzle together.

We're by your side

We support you when things get difficult.

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We help free of charge

The advice is free of charge and confidential.

How it works

A white WhatsApp logo in a speech bubble on an orange, rounded square background.

You get in touch with us.

You can message us on WhatsApp, call us, send us an email, or stop by during our business hours. We’ll then set up a time to talk.
An orange circle with a white speech bubble in the center.

We discuss what happened.

You’ll tell us why you’re here, and we’ll ask questions to better understand you and your situation. You’ll only talk about what you want to share. You’re also welcome to bring someone with you to the meeting.
A white cut-out icon on an orange, rounded square background.

We talk about your rights and options.

This is about you. You have rights under the youth welfare system. We’ll talk about what options are available in your case. We’ll discuss every step with you—we won’t do anything without your consent.

An orange circle with a white center, containing a simple, stylized compass symbol.

You decide on a path.

We’ll help you make your voice heard and assert your rights. We’ll be by your side every step of the way. For example, we can accompany you to difficult conversations.

Contact us

Get in touch with us

An orange telephone receiver icon with sound waves, symbolizing a call or communication.

Telephone

030 200 044 960

Phone Hours
Mon: 11:00 a.m.–1:30 p.m.
Wed: 1:30–3:30 p.m.
Thu: 1:30–3:30 p.m.
Fri: 11:00 a.m.–1:30 p.m.

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Address

4 Neue Steinmetzstraße,
10827 Berlin

U7 Kleistpark
Willmanndamm exit

S1 Yorckstraße
Großgörschenstr. exit

We’re here

Tue: 2:00–5:00 p.m.
Wed: 10:00 a.m.–1:00 p.m.
Thu: 2:00–5:00 p.m.

A simplified map shows the location of Neue Steinmetzstraße 4, along with the nearby stations U Kleistpark and Yorckstr. S, as well as the surrounding streets.
The map shows the location of PRIO at Neue Steinmetzstraße 4, near the Kleistpark subway station in Berlin. From the Kleistpark subway station, follow Langenscheidtstraße and then turn left onto Willmanndamm. Then turn left again onto Neue Steinmetzstraße. PRIO is located at Neue Steinmetzstraße 4.
A person in a wheelchair, wearing a purple hoodie, is talking on the phone outdoors, with blurry figures in the background.
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WhatsApp

Write to us
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Email

beratung@prio-berlin.de

Write to us

Team

We are here for you

A person with short, curly brown hair and blue eyes, wearing a white shirt and small earrings, is standing in front of a beige wall and a window.
Advice

Jea

Social Worker
Advice
My speciality
#anti-discrimination #children’s rights #girls #LGBTQIA+ #protection against violence
My Superpower
We’ll listen carefully and work together to find solutions so that you feel good and have a say in things.
I speak
Spanish, English, and German
A person with long brown hair, wearing a beige sweater and small earrings, is smiling in front of a light-colored, textured wall.
Advice

Josephine

social worker
Advice
My speciality
#Child protection #equal opportunities #RSD #Youth welfare office
My Superpower
Working with you to figure out what’s going on with you and what you need, even when the situation gets complicated.
I speak
German, English, and a little French
A person with short brown hair is standing in front of a light-colored, textured wall, wearing a black top and looking at the camera.
Advice

Yasemin

social worker
Advice
My speciality
#Career guidance #Child protection #Cultural diversity #Foster families #Stress in shared apartments due to criminality #Youth welfare
My Superpower
I’m familiar with government agencies and the law—and I’ll work with you to find the best solutions within the youth welfare system.
I speak
With all our hearts—and, if necessary, with our hands and feet, too.
A person with shoulder-length brown hair and earrings is smiling; they are wearing a white collared shirt and standing inside a room in front of a glass door.
Advice

Laura

Social Worker & Director
Advice
My speciality
#On your side #Residential groups #Seeing strengths
My Superpower
To recognize your talent and potential and empower you so that you have the confidence to stand up for yourself.
I speak
German and English
A person with curly dark hair and a beard, wearing a white shirt, stands in front of a background featuring geometric shapes and text excerpts.
Office

Hischam

Reception & Administration
Office
My Superpower
Team Support! I’m here to make sure everything runs smoothly and that the team works well together.
I speak
English and German
A person with straight, shoulder-length blonde hair and glasses is smiling at the camera. She is wearing a black top and a necklace.
Office

Sadije

Child Protection
Office
My Superpower
Preventing violence is my mission and my calling because I want to make the world a little better.
I speak
Albanian, Turkish, and German
A person with shoulder-length blonde hair, glasses, and a bun is smiling and looking at the camera against a background of geometric shapes.
Office

Laura W.

Communication & Media
Office
My Superpower
Explaining complicated things in a simple and understandable way.
I speak
English and German
A person with short, curly brown hair and blue eyes, wearing a white shirt and small earrings, is standing in front of a beige wall and a window.
Advice

Jea

Social Worker
Advice
My speciality
#anti-discrimination #children’s rights #girls #LGBTQIA+ #protection against violence
My Superpower
We’ll listen carefully and work together to find solutions so that you feel good and have a say in things.
I speak
Spanish, English, and German
A person with long brown hair, wearing a beige sweater and small earrings, is smiling in front of a light-colored, textured wall.
Advice

Josephine

social worker
Advice
My speciality
#Child protection #equal opportunities #RSD #Youth welfare office
My Superpower
Working with you to figure out what’s going on with you and what you need, even when the situation gets complicated.
I speak
German, English, and a little French
A person with short brown hair is standing in front of a light-colored, textured wall, wearing a black top and looking at the camera.
Advice

Yasemin

social worker
Advice
My speciality
#Career guidance #Child protection #Cultural diversity #Foster families #Stress in shared apartments due to criminality #Youth welfare
My Superpower
I’m familiar with government agencies and the law—and I’ll work with you to find the best solutions within the youth welfare system.
I speak
With all our hearts—and, if necessary, with our hands and feet, too.
A person with shoulder-length brown hair and earrings is smiling; they are wearing a white collared shirt and standing inside a room in front of a glass door.
Advice

Laura

Social Worker & Director
Advice
My speciality
#On your side #Residential groups #Seeing strengths
My Superpower
To recognize your talent and potential and empower you so that you have the confidence to stand up for yourself.
I speak
German and English
A person with curly dark hair and a beard, wearing a white shirt, stands in front of a background featuring geometric shapes and text excerpts.
Office

Hischam

Reception & Administration
Office
My Superpower
Team Support! I’m here to make sure everything runs smoothly and that the team works well together.
I speak
English and German
A person with straight, shoulder-length blonde hair and glasses is smiling at the camera. She is wearing a black top and a necklace.
Office

Sadije

Child Protection
Office
My Superpower
Preventing violence is my mission and my calling because I want to make the world a little better.
I speak
Albanian, Turkish, and German
A person with shoulder-length blonde hair, glasses, and a bun is smiling and looking at the camera against a background of geometric shapes.
Office

Laura W.

Communication & Media
Office
My Superpower
Explaining complicated things in a simple and understandable way.
I speak
English and German

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A person wearing a gray hoodie and a backward-facing cap is sitting outdoors, chin resting on their hand, with a blurry building and trees in the background.

FAQ

Answers to frequently asked questions

The Bundesnetzwerk Ombudschaft in der Jugendhilfe e.V. has answered frequently asked questions:

Go to FAQs
Start WhatsApp-Chat
030 200 044 960
Start WhatsApp-Chat
030 200 044 960